Most businesses backseat Empathy while driving their product development. But believe it or not, Empathy is one of the most important qualities of a product developer in the 21st century.
Today, product-based businesses have become so competitive that perfection has become the new average. You can not succeed with a product that does not solve your customer's problem perfectly, and this is where empathy helps.
I believe building an ability to empathize with customer psychology and emotions is the key quality of a good product developer. Because thinking about how you feel in “customer’s shoes” helps you understand the core of their problem from every viewpoint.
And when you understand a problem from all angles, you can come up with a whole 360-degree solutional product.
